Effective Date: Launch Date
Your satisfaction matters to us. Because our products are handcrafted human hair units, returns are subject to the conditions below.
All returns must be authorized in advance. Please contact us through our Contact page to request return authorization before sending anything back. Our team will review your request and provide return instructions if your item qualifies.
Items sent back without prior authorization cannot be processed.
Return requests must be submitted within 7 calendar days of the delivery date.
To qualify for a return, the item must be:
An item is not eligible for return if:
Items that do not meet these requirements may be refused.
Custom-made units, personalized orders, and special-order products are final sale. The only exception is an item that arrives damaged, defective, or incorrectly shipped.
International orders are generally considered final sale.
If your order arrives damaged or defective, or you received the wrong item, contact us through our Contact page within 72 hours of delivery and include:
We will review your claim and work with you toward a replacement, repair, or refund where appropriate.
Every returned item is inspected on arrival. Refunds are reviewed and approved individually after inspection — they are not issued automatically when a return reaches our facility.
Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from our error.
Unless the return is due to our error or a verified product defect, return shipping costs are the customer's responsibility. We recommend using a trackable shipping service.
All return requests begin on our Contact page. Please do not send any item back before receiving return authorization and instructions from our team.
