Customer Support
Please contact us using the contact form on our website or through the communication methods listed below.
Contact Us
We'd love to hear from you.
Whether you have questions about our products, your order, custom requests, or general inquiries, our team is here to help.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM
(Response times may vary during holidays.)
Order Support
For questions regarding existing orders, please include:
- Your full name
- Order number
- Email address used for purchase
- A brief description of your inquiry
To request a return, please use the contact form below before sending anything back. Return authorization is required in advance.
Business & Partnership Inquiries
For wholesale opportunities, collaborations, media requests, or business partnerships, see our wholesale programme and request a trade account.
We are committed to providing professional, courteous, and timely customer service and will respond as quickly as possible.
Hair Care Guide
Hair Care Guide
Proper care helps maintain the beauty and longevity of your handcrafted wig.
- Gently detangle before and after each use.
- Wash using products designed for human hair wigs.
- Allow the wig to air dry whenever possible.
- Store your wig on a wig stand or in its protective packaging.
- Minimize excessive heat styling and always use a heat protectant when appropriate.
- Schedule regular maintenance to keep your wig looking its best.
Detailed care instructions are included with every order. View the full care guide.