Frequently asked questions
In-stock items are typically processed within 1–2 business days after payment has been received. Custom and made-to-order wigs require additional production time, which will be noted on the product page.
Estimated delivery times begin after your order has been processed.
- United States: 2–5 business days
- Canada: 5–10 business days
- United Kingdom: 5–10 business days
- Germany: 5–10 business days
- Ghana: 2–5 business days
Delivery times may vary due to customs processing, weather conditions, or carrier delays.
Yes. We currently ship to the United States, Canada, the United Kingdom, Germany, Ghana, and selected international locations. We plan to expand to additional countries over time.
Yes. Our wigs are handcrafted by skilled artisans using premium-quality materials and are carefully inspected before shipment.
We use premium-quality human hair and carefully selected premium blended hair collections, depending on the product. Product specifications are listed on each product page.
Yes. We offer custom and made-to-order wigs. Production times may vary depending on your requested specifications.
Yes. We are expanding our collection to include premium handcrafted medical wigs designed for customers experiencing hair loss or other medical needs.
Yes, but you must request return authorization through our Contact page before sending anything back. Return requests must be submitted within 7 calendar days of delivery. Items must be unused, unworn, and unaltered — lace that has been cut or trimmed, or hair that has been washed, colored, or styled, cannot be returned.
Please see our Returns & Refund Policy for complete details.
Once your order has shipped, you will receive an email containing your tracking information.
We accept major credit and debit cards along with other secure payment methods available during checkout.
If your order has not yet entered production or been shipped, please contact us as soon as possible. We will do our best to accommodate your request.
To maximize the life of your wig:
- Gently brush or comb before and after use.
- Wash using products designed for human hair wigs.
- Allow the wig to air dry whenever possible.
- Store it on a wig stand or in its protective packaging when not in use.
- Avoid excessive heat unless the product specifications indicate it is suitable.
Detailed care instructions are included with every order.
If your order arrives damaged or you receive the wrong item, contact us through our Contact page within 72 hours of delivery with your order number and photographs of the issue. We will review your claim and work with you to resolve it as quickly as possible.
You can reach our customer support team through the Contact page on our website. We are committed to responding to all inquiries as quickly as possible.